Terms and Conditions

Last Updated: November 15, 2025

Welcome to Maajkart (the “Website” or “Site”), operated by Maajitha Infotech Private Limited (“we,” “us,” “our,” or the “Company”), a private limited company incorporated under the laws of India, with its registered office at Ground Floor, 12 F Block, Thanikachalam Nagar West, Nearby Landmark: ECI Zion Church, Ponniammanmedu, Chennai, Tamil Nadu – 600110, India. These Terms and Conditions (“Terms”) govern your access to and use of the Website, including browsing, purchasing, and any related services offered through Maajkart.com or www.maajkart.com (collectively, the “Services”). In default by accessing the Website, creating an account, or placing an order, you (“you,” “your,” or “Customer”) agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree, you must not use the Website or Services.

These Terms form a legally binding contract between you and the Company. We reserve the right to modify these Terms and conditions at any time, with changes effective upon posting on the Website. Your continued use constitutes acceptance of such changes. You are responsible for reviewing these Terms periodically.

Maajkart is a B2C e-commerce platform specializing in a wide range of consumer electronics, including various brands of mobiles, mobile accessories, smartwatches, smart TVs, headphones, AirPods, and related products (collectively, “Products”).

1. Introduction/Preamble

These Terms apply to all users of the Website who are at least 18 years of age or the age of majority in their jurisdiction, whichever is higher. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. Minors are prohibited from using the Services without parental consent, and we disclaim all liability for any such unauthorized use.

The Company provides the Services on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free access. Your use is at your own risk, subject to applicable laws, including the Information Technology Act, 2000, and the Consumer Protection Act, 2019, in India.

2. Prohibited Use and Activities/Account Termination

You agree to use the Website only for lawful purposes and in compliance with these Terms. Prohibited activities include, but are not limited to:

• Engaging in fraudulent transactions, money laundering, or any illegal conduct.
• Attempting to hack, disrupt, or interfere with the Website, including unauthorized access to our systems or data.
• Uploading or transmitting viruses, malware, or harmful code.
• Harassing, defaming, or infringing on the rights of others.
• Using automated tools (e.g., bots, scrapers) to extract data without permission.
• Selling or Reselling Products in violation of our policies or applicable laws.

To use certain features, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We reserve the right to suspend or terminate your account at our sole discretion, without notice or liability, for any violation of these Terms, suspected fraud, or non-compliance with applicable laws. Upon termination, you must cease all use of the Services, and any outstanding obligations (e.g., payments) remain due (if any).

3. Order Acceptance, Pricing, and Payment Terms

All orders placed through the Website are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, suspected fraud, or non-compliance with these Terms. You will be notified of any refusal in any of the communication medium such as via email, via WhatsApp, via call, via SMS or on the Website.

Pricing for Products is displayed in Indian Rupees (INR) and excludes applicable taxes, shipping/Handling fees, and duties unless otherwise stated in the product pages. The product images, colours are just for reference purposes and it may vary slightly or somewhat differently due to various reasons. Prices are subject to change without notice, and the sub total price is shown with all applicable charges as per your order at checkout, provided it is accurate. We disclaim liability for typographical or computational errors in pricing or product information.

Accepted payment methods include credit/debit cards, net banking, UPI, and wallets supported by our payment gateway partners (e.g., Razorpay, Paytm, etc). All payments are processed securely, but you authorize us to charge your payment method for the total amount, including any adjustments for taxes, shipping/handling charges, fees or promotions. You represent that you have the legal right to use the payment method and that sufficient funds are available. We are not liable for any disputes with payment processors.

Promotional discounts, coupons, or offers are valid only as specified and may be revoked at our discretion. No interest or refunds will be provided for overpayments unless required by law.

4. Shipping, Delivery, and Risk of Loss

Products are shipped from our vendors, godowns, warehouses, shops or authorized partners in India. Shipping timelines are estimates only (approximately 5-7 business working days for metro areas, 7-15 business working days for others) and may vary due to stock availability, location, or external factors (e.g., holidays, strikes, etc). We are not liable for delays caused by carriers, customs, or force majeure events.

Shipping costs are calculated at checkout and non-refundable except as per our Returns Policy. Delivery is to the address provided; we are not responsible for incorrect or incomplete addresses. Risk of loss or damage transfers to you upon handover to the carrier or delivery agent.

Upon delivery, inspect Products immediately. Report any visible damage or shortages within 24 hours via maajkarttech@gmail.com or via WhatsApp on 9159466366 and the Failure to do so waives your claims.

5. Returns, Refunds, and Warranties

Our Returns Policy prioritizes customer satisfaction while protecting against abuse. Eligible returns must be initiated within 3 days of delivery for unused, unopened Products in original packaging. Certain items (e.g., opened electronics, personalized goods) are non-returnable. Restocking fees (up to 10%) may apply for returns due to change of mind.

Key Note for Customers: If the The packing seal is broken please don’t accept the delivery. Please check the product while receiving from executive and record a video while unboxing or opening the delivered package.

To initiate a return, contact maajkarttech@gmail.com or via WhatsApp on 9159466366 a with order number, details and photos within 3 days. We will analyse your request and get back to you. Approved returns must be shipped back to us at your expense within 7 days, prepaid and insured. Refunds, if approved, will be processed to the original payment method or via NEFT within 10-15 business days, with minus of shipping/Handling Fees, Online Payment Charges and any fees or deductions.

All Products are sold “as is” and covered by the direct manufacturer’s warranty only, if applicable. We disclaim all other warranties, express or implied, including merchantability or fitness for a particular purpose. No extended warranties are provided by us. Any defects must be handled directly with the manufacturer. We are not liable for normal wear, misuse, or unauthorized modifications.

6. Intellectual Property Rights

All content on the Website, including text, graphics, logos, images, Product descriptions, software, and trademarks (e.g., “Maajkart”), is owned by the Company or our licensors and protected by Indian and international copyright, trademark, and other intellectual property laws.

We grant you a limited, revocable, non-exclusive license to access and view the Website for personal, non-commercial use only as a end user or buyer. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent. Unauthorized use, including framing or deep-linking, is strictly prohibited and may result in legal action.

Products may bear third-party trademarks; their use does not imply endorsement. You agree not to infringe on any IP rights through your use of the Services.

7. User-Generated Content/Product Reviews

As an end user or buyer, you may submit reviews, ratings, photos, or comments (“User Content”) about Products or the Website. By submitting, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, modify, display, and distribute such content for promotional purposes, without compensation or any attribution.

User Content must be accurate, non-infringing, and not obscene, defamatory, or promotional for competitors. We reserve the right to moderate, edit, or remove any content at our discretion, without notice or liability. You represent that you own or control all rights in User Content and waive any moral rights.

We are not responsible for User Content and disclaim all liability for its accuracy or consequences.

8. Limitation of Liability

To the fullest extent permitted by law, the Company, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Services, including loss of profits, data, or goodwill, even if advised of the possibility.

Our total liability for any claim shall not exceed the amount paid by you for the specific Product or Service giving rise to the claim. We disclaim liability for interruptions, errors, viruses, or third-party actions. Some jurisdictions do not allow such limitations; in those cases, liability is limited to the maximum extent permitted.

9. Third-Party Links and Information Accuracy

The Website may contain links to third-party sites (e.g., payment gateways, payment option, emi, manufacturer pages, etc…) for convenience only. We do not endorse, control, or assume responsibility for their content, privacy practices, or availability. Accessing them is at your own risk.

Product information (e.g., images, colours, attributes, descriptions, specifications, availability, etc..) is provided for informational purposes and may contain inaccuracies or changes without notice. We disclaim all warranties regarding accuracy and are not liable for reliance on such information. Verify details before purchase.

10. Dispute Resolution and Governing Law

These Terms are governed by the laws of India along with our own company constrains, without regard to conflict of laws principles. Any disputes arising from or related to these Terms or the Services shall be resolved exclusively in the courts of Chennai, India.

We encourage informal resolution first: contact maajkarttech@gmail.com and If unresolved, you agree to binding arbitration under the Arbitration and Conciliation Act, 1996, before a single arbitrator appointed by us, with proceedings in English in Chennai. You waive rights to class actions or jury trials.

Force majeure events (e.g., rain, natural disasters, wars, pandemics, etc…) excuse performance delays without liability.

11. Amendments, Privacy, and Miscellaneous

We may amend these Terms at any time by posting the updated version on the Website, effective immediately. Continued use constitutes acceptance. By default when using this Services or platform you are considered as you accepted all the below sections.

Our Terms and Conditions, available at https://maajkart.com/terms-and-conditions/, governs data collection and use. By using the Services, you are giving consent to it also.

Our Privacy Policy, available at www.maajkart.com/privacy-policy, governs data collection and use. By using the Services, you are giving consent to it also.

Our Shipping Policy, available at https://maajkart.com/shipping-policy/, governs data collection and use. By using the Services, you are giving consent to it also.

Our Refund and Returns Policy, available at, https://maajkart.com/refund_returns/ , governs data collection and use. By using the Services, you are giving consent to it also.

If any provision is held invalid, the remainder remains enforceable. No waiver of any breach is a waiver of subsequent breaches. These Terms, with referenced policies, constitute the entire agreement.

For questions, contact us at maajkarttech@gmail.com or via WhatsApp on 9159466366 .