Privacy Policy

Last Updated: November 15, 2025

Maajitha Infotech Private Limited (“we,” “us,” “our,” or the “Company”), operating Maajkart (the “Website” or “Site”) at maajkart.com or www.maajkart.com, is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard personal information when you access or use our B2C e-commerce platform for purchasing consumer electronics, including mobiles, mobile accessories, smartwatches, smart TVs, headphones, AirPods, and related products (collectively, “Products” or “Services”).

This Policy applies to all users (“you,” “your,” or “User”) of the Website and Services. By using the Website, creating an account, or placing an order, you consent to the practices described herein. If you do not agree, please do not use the Services.

We comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 (“IT Act”), and related rules. As a data fiduciary under the DPDP Act, we determine the purpose and means of processing your personal data. This Policy may be updated periodically; changes are effective upon posting, with continued use indicating acceptance.

For questions, contact our Data Protection Crew at maajkarttech@gmail.com.

1. Information We Collect

We collect personal data necessary to provide and improve the Services, with your explicit consent where required. Categories include:

• Personal Identifiers: Name, email address, phone number, billing/shipping address, username, password, contact preferences and date of birth, geo-location, etc… (collected during registration, checkout, or support interactions).
• Payment Information: Card details, bank account info, or UPI IDs, etc… (processed via secure third-party gateways; we do not store full card details post-transaction).
• Usage Data: IP address, browser type, device info, pages visited, time stamps, and referral sources, device data, location data, push notifications, log, , etc… (via cookies and analytics tools).
• Purchase History: Order details, product preferences, and transaction records, etc…
• User-Generated Content: Reviews, ratings, photos, or communications,etc… submitted by you…
• Sensitive Data: We do not knowingly collect sensitive personal data (e.g., health, biometric) unless voluntarily provided for specific purposes (e.g., warranty claims), and only with consent.

We collect data directly from you, automatically through cookies/tracking, or from third parties, etc… (e.g., payment processors, shipping partners). You must provide accurate information; inaccuracies may prevent Service fulfilment.

2. How We Use Your Information

We use personal data solely for legitimate purposes, as consented or required by law, including:

• Providing and managing Services (e.g., processing orders, shipping Products, handling returns).
• Processing payments and preventing fraud.
• Communicating with you (e.g., order confirmations, promotions, support responses).
• Personalizing your experience (e.g., recommendations based on purchase history).
• Improving the Website (e.g., analytics, bug fixes).
• Legal compliance (e.g., tax reporting, dispute resolution).
• Marketing (e.g., emails about new Products), with opt-out options
• Any Other reasons of the Services.
• Etc…

Under the DPDP Act, processing is limited to specified purposes; we do not use data for unrelated profiling or automated decisions affecting you without consent.

3. Sharing Your Information

We share personal data only as necessary and with your consent where applicable. Recipients include:

• Service Providers: Our Vendors, payment processors, payment gateways (e.g., Razorpay), shipping carriers, ad Networks, AI platforms, cloud computing services, cloud hosts and analytics tools (e.g., Google Analytics), communication & collaboration tools, data storage service providers, finance & accounting tools, government entities, order fulfilment service providers, performance monitoring tools, retargeting platforms, product engineering & design tools, sales & marketing tools, social networks, testing tools, user account registration & authentication Services, etc… bound by confidentiality agreements.
• Business Partners: Manufacturers for warranty claims or promotions, limited to relevant data, etc..
• Legal Authorities: To comply with laws, court orders, or government requests under the IT Act or DPDP Act.
• Affiliates: Affiliate Marketing Programs, etc… Within the Company for operational purposes, subject to this Policy.

We do not sell or rent personal data to third parties for their marketing. In mergers/acquisitions, data may transfer with notice. All sharing is on a need-to-know basis; we require recipients to protect data equivalently.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption (e.g., SSL for transmissions), firewalls, and access controls. However, no system is impenetrable; we disclaim liability for breaches due to your actions (e.g., weak passwords) or external factors beyond our control.

Data is retained only as long as necessary for the purposes outlined (e.g., 7 years for financial records per tax laws) or as required by law. Upon purpose fulfilment, data is securely deleted or anonymized.

5. Your Rights and Choices

Under the DPDP Act and applicable laws, you have rights regarding your personal data. To exercise them, contact maajkarttech@gmail.com with verification (e.g., ID proof). We respond within 30 days, free of charge (up to twice yearly; fees may apply otherwise).

• Access: Request confirmation of processing and a copy of your data.
• Correction: Update inaccurate or incomplete data.
• Erasure: Request deletion if no longer needed or consent withdrawn.
• Restriction/Objection: Limit processing or object to marketing/direct marketing.
• Portability: Receive data in a structured format (where feasible).
• Withdraw Consent: Revoke consent for non-essential processing; this does not affect prior lawful processing.

You can manage preferences via account settings (e.g., unsubscribe from emails). For cookies, use browser controls.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance functionality, analyze usage, and serve ads. Types include:

• Essential: For cart functionality and login (cannot opt out).
• Performance: For site optimization (e.g., Google Analytics).
• Targeting: For personalized ads (e.g., via Facebook Pixel).

You can opt out via cookie banners or tools like Google Analytics Opt-Out. Third-party cookies are governed by their policies; we are not responsible for them. Disabling may impair Services.

7. Children’s Privacy

The Services are not directed to children under 18. We do not knowingly collect data from minors without verifiable parental consent. If we learn of such collection, we will delete it promptly. Parents/guardians: Contact us to review or remove child data.

8. International Data Transfers

Data is primarily processed in India. For global users or providers, transfers (e.g., to U.S.-based AWS) use safeguards like Standard Contractual Clauses or adequacy decisions under the DPDP Act. By using Services, you consent to such transfers.

9. Changes to This Policy

We may update this Policy to reflect legal changes or business needs, posting the revised version here with the new “Last Updated” date. Material changes (e.g., new data uses) will be notified via email or Website notice. Continued use post-changes implies acceptance.

10. Contact Us

For privacy concerns, contact:

• Data Protection Officer: maajkarttech@gmail.com
• Address: Ground Floor, 12 F Block, Thanikachalam Nagar West, Nearby Landmark: ECI Zion Church, Ponniammanmedu, Chennai, Tamil Nadu – 600110, India
• Phone: 9159466366
• WhatsApp: 9159466366

To file complaints, approach the Company first; unresolved matters may be escalated to the Data Protection Board of India under the DPDP Act.

11. Amendments, Privacy, and Miscellaneous

We may amend these Terms at any time by posting the updated version on the Website, effective immediately. Continued use constitutes acceptance. By default when using this Services or platform you are considered as you accepted all the below sections.

Our Terms and Conditions, available at https://maajkart.com/terms-and-conditions/, governs data collection and use. By using the Services, you are giving consent to it also.

Our Privacy Policy, available at www.maajkart.com/privacy-policy, governs data collection and use. By using the Services, you are giving consent to it also.

Our Shipping Policy, available at https://maajkart.com/shipping-policy/, governs data collection and use. By using the Services, you are giving consent to it also.

Our Refund and Returns Policy, available at, https://maajkart.com/refund_returns/ , governs data collection and use. By using the Services, you are giving consent to it also.

If any provision is held invalid, the remainder remains enforceable. No waiver of any breach is a waiver of subsequent breaches. These Terms, with referenced policies, constitute the entire agreement.

For questions, contact us at maajkarttech@gmail.com or via WhatsApp on 9159466366 .