Return and Refund Policy
Last updated October 02, 2024
This Return & Refund Policy for Maajitha Infotech Private Limited (doing business as Maajkart) (“we,” “us,” or “our“), describes the terms followed on return and refund process that we might follow which is accepting by you by default when using our online platform.Questions or concerns? Reading this Return & Refund Policy will help you understand your default accepting terms on using this online platform. If you still have any questions or concerns, please contact us at maajkarttech@gmail.com.
RETURNS
All returns must be postmarked within two days (means of within 48 hours) of the purchase. All returned items must be in new and unused condition, with all original tags and labels attached.
Category specific return policy
Mobile Phones
| Category | Return Policy |
| Return Policy – Android Phones | 1. You can initiate product return within 48 Hours from date of delivery in an unlikely event of defective, damaged, used or different item delivered to you when opening the package. 2. Our Electronics return team will get in touch with you within 1 business day on Your Return Request. 3. You may need to share brand certified Job sheet/DOA certificate in case DOA/defective product. For detailed return policy refer general return policy |
| Apple iPhones | Non-Returnable Product Please contact Apple service centre for repair/replacement https://getsupport.apple.com https://locate.apple.com/in/en Contact number: 080-40455150 |
| Exchanged Phones (Old) | Non-Returnable Product Once the product to be exchanged is picked up by delivery partner, product will not be returned, agreed amount of the exchanged product will be credited to your account |
Laptops, Computer, Smart Watches, Tablets and Cameras
| Category | Return Policy |
| Laptops, Computers, Smartwatches, Tablets and Cameras | You can initiate product return request within 48 Hours from date of delivery in an unlikely event of defective, damaged, used or different item delivered to you. 1. You will need to share of DOA certificate for defective/DOA products received. Returns accepted only if DOA certificate is provided. Customer must demand DOA certificate from brand authorized service centre. No return to be accepted on basis of job sheet/acknowledgement slip 2. Please ensure the product is seal packed at service centre in case of DOA and the sealed product to be handed over to the delivery partner 3. In case of damaged product received, image of damaged part to be shared with electronics returns team at Electronics.support@maajkartb2b.com 4. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for a successful return pick-up. |
Headphones, Accessories (Mobile and Computer accessories)
| Category | Return Policy |
| Headphones And Accessories (Includes Pen Drives, Hard Disk, Mouse, Keyboard) | 1. You can initiate a return request within 48 Hours from the date of delivery in an unlikely event of defective, damaged, used or different item delivered to you. 2. Once return request raised in account section, you will receive a call from our Returns Team within 1 business days of initiating a return request, to troubleshoot the issue you are facing. 3. You may need to get DOA certificate or Job sheet mentioning the product defect from a nearest brand authorised service centre and product needs to be sealed by brand in case repair/replacement not provided by brand 4. We will approves/rejects the merit of return claim
|
| Apple iPad accessories, Air Pods, Speakers and iPhone accessories | Non-Returnable.Please contact Apple service centre ://getsupport.apple.com https://locate.apple.com/in/en Contact number: 080-40455150 |
Non-Returnable Categories
| Non-Returnable | Return Policy |
| Trimmers, Epilators, Hair Stylers, Dryers, Glucometers, Inhalers, Steamers, Nebulisers, Shavers, Masks, Oximeters, Softwares, Apple Products, Video Games (CDs/DVDs), Printer Cartridges, Personal Care, RAM, Graphics Card, Motherboard, Processor, Internal SSD, Internal Hard Disk and Ot Items Are Not Eligible For Returns. | Non-Returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will investigate. Please refer to the general policy return policy for details |
Kitchen Appliances
| Category | Return Policy |
| Kitchen Appliances | 1. You can initiate a return request within 3 days from the date of delivery in an unlikely event of defective, damaged, used or different item delivered to you 2. Once return request raised in account section, you will receive a call from our Returns Team within 1 business day of initiating a return request, to troubleshoot the issue you are facing 3. You may need to get Job sheet mentioning the product defect from a nearest brand authorised service centre and product needs to be sealed by brand in case repair/replacement not provided by brand 4. We will approves/rejects the return claim |
Large Appliances (AC, Refrigerator, Washing Machine and TV)
| Categories | Return Policy |
| Air Conditioner, Refrigerator, Washing machine And LED TV | 1. Return request initiated within 3 days from the date of installation in an unlikely event of defective, damaged, used or different item delivered to you. 2. Product to be unboxed/unpacked by the brand technician only, return not acceptable in product box/packaging is tampered by customer 3. Once return request raised in account section, you will receive a call from our Returns Team within 1 business days of initiating a return request, to troubleshoot the issue you are facing. 4. In case product not replaced/repaired by brand then, return team will request to share brand certified document in case of defective/DOA (product not replaced/repaired) and product images to validate the return request. 5. Please ensure the product is seal packed at service centre in case of DOA and the sealed product to be handed over to the delivery partner 6. We will approve/reject the merit of return claim |
RETURN PROCESS
To return an item, please email customer service at maajkarttech@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The Product with same condition as received and Proof of Purchase, then after our return approval mail your return to the following address:
Maajitha Infotech PrivateLimited (Returns Dept – RMA)
12, F Block, Ground Floor, Prakash Nagar First Main Road,
Thanikachalam Nagar West, Ponniammanmedu
Chennai, Tamilnadu 600110
India
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the return receipt of your item to process your return. After the Process approval the refunds may take 1-2 billing cycles to appear on your account or credit card whichever the accepted return payment mode. We will notify you by your provided email when your return has been processed.
Base Refund process:
- The Refund Process will take 3-7 days to process the refund once the product has cleared the Quality Check. The refund amount will be credited to your bank account or sent back to the payment mode you used to pay as per timeframe mentioned in the below table and the time will be also included as per norms of intermediate processors (if applicable) such as govt, Banks involved and our Payment gateway processor.
- If you had chosen Cash on Delivery (COD) mode and paid on COD, a refund will be credited to the bank account provided by you at the time of initiation of returns if refund confirmed by our Team.
- On Consumer side return or refund request, the payment gateway charges, courier and handling charges might be reduced and the remaining amount will be returned. After the initiation of refund from our side the bank or payment gateway may consume their own time as per their policy.
- We are not charging any restocking Fee as in the present time.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
PLEASE NOTE
- Sale items are FINAL SALE and cannot be returned.
- The Refund Process will take 3-7 days to process the refund once the product has cleared the Quality Check.
- The refund amount will be credited to your bank account or sent back to the payment mode you used to pay and the time will be also included as per norms of intermediate processors (if applicable) such as govt, Banks involved and our Payment gateway processor.
- If you had chosen Cash on Delivery (COD) mode and paid on COD, a refund will be credited to the bank account provided by you at the time of initiation of returns if refund confirmed by our Team.
- On Consumer side return or refund request, the payment gateway charges, courier and handling charges might be reduced and the remaining amount will be returned as refund.
- After the initiation of refund from our side the bank or payment gateway may consume their own time as per their policy.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
9159466366
maajkarttech@gmail.com
All the users using this platform via various devices must considered as aware of and accepting all the above policies. We reserve all the rights, at our sole discretion, to add, change, modify or otherwise alter points of this refund and return policy either fully or partially at any time without any notice.
All the Registered Members abide to all the points above.
