Our Terms & Conditions
This Terms & Conditions for Maajitha Infotech Private Limited (doing business as Maajkart) (“we,” “us,” or “our“), describes the terms that we might follow which is accepting by you by default when using our online platform. Questions or concerns? Reading this Terms & Conditions will help you understand your default accepting terms on using this online platform. If you still have any questions or concerns, please contact us at maajkarttech@gmail.com.
Maajkart: Shopping at your Finger Tip’s
Maajkart houses everything you can possibly imagine, from trending electronics like laptops, tablets, smartphones, and mobile accessories to modern furniture like sofa sets, dining tables etc. You name it, and you can stay assured about finding them all here. Maajkart is your best hub for shopping without any stress. Shop at your own time our shop is always open.
Mobile Exchange Offers
Get an instant discount on the phone that you have been eyeing on. Exchange your old mobile for a new one after the Maajkart experts calculate the value of your old phone, provided it is in a working condition without damage to the screen. If a phone is applicable for an exchange offer, you will see the ‘Buy with Exchange’ option on the product description of the phone. Terms and conditions apply.
What Can You Buy From Maajkart?
Mobile Phones
We have a Mobile Phone for everybody, from Basic phones to Smart Phones, we take care of all your preference from Price to Performance. Shop from top brands in the country like IKALL, INFINIX, ITEL, NOKIA, OPPO, REALME, REDMI, SAMSUNG, TECNO, VIVO, you’re buying from only the most reliable names in the market with Maajkart you will never again find the need to run around service centres.
Accessories
When it comes to Accessories, we have wide range of products from Headphone, Bluetooth to Power Bank, Charger, Mobile Case, Mobile Holders etc, with best price and premium quality. For mobile accessories we have top brands in the country like BOAT, BOLT, ITEL, ORAIMO, REDMI, SAMSUNG, RIVERSONG etc.
Home and Furniture
A Home is a safe heaven and a comfort zone. A place to live with our families and pets and enjoy with friends. A place to build memories as well as a way to build future wealth. Maajkart helps you to stay in your comfort zone, Branded and comfortable Furniture is available at your fingertips. The Furniture is made up of high quality wood and foam.
When it comes to Quality there is 0% Compromise in MAAJKART.
Return Policy:
Key Note for Customers:
IF THE PACKING SEAL IS BROKEN PLEASE DON’T ACCEPT THE DELIVERY.
PLEASE CHECK THE PRODUCT WHILE RECEIVING FROM EXECUTIVE AND RECORD A VIDEO WHILE UNBOXING OR OPENING THE DELIVERED PACKAGE.
Before return note that all the images and color names provided our website and app is for reference purpose only and the product you receive may be different comparing to the reference product picture provided in our website and app.
On need of return, You (the Customer) have to pack and return back the product back to our sending address. we will initiate the refund once we received back the product(s) along with all sent items and after completing the QC checks.
Return’s Policy: Electronics
Our ‘Returns Policy’ makes it possible for you to return a product easily in case you receive a product which is damaged, defective or significantly different from what was purchased.
Returns policy may differ as per brand and category. Please read all the sections carefully to understand the conditions and cases under which returns will be accepted.
Contents
General return policy
- Return window
- How to raise return request?
- Eligible return reasons
- Return approval process
- Dead on arrival/defective return approval
- Damaged return approval process
- Return pick-up
- Repair/Replacement
- Refund
Category specific return policy
- Mobile phones
- Laptops, computer, Smart Watches, Tablets and Cameras
- Headphones, Accessories (Mobile, Computer Accessories)
- Personal Care
- Printer
- Kitchen Appliances
- Large Appliances (AC, Refrigerator, Washing Machine and LED TV)
- Warranty
General Return Policy
Section A: Return Initiation and Approval Process
Return Window
Non-installable Products includes Mobile Phone, Mobile Accessories, Remote Control, Speakers, Memory Card, Pen Drive
You can initiate product return within 48 Hours from date of delivery for non-installable products
*Applicable on products eligible for return
|
Return terms of
(Non Installable Products Includes Mobile Phone, Mobile Accessories, Remote Control, Speakers, Memory Card,
Pen Drive )
|
You can return product within 48 hours from date of receiving the Product. |
|
Return terms of
(Installable Products Includes Air Conditioners, Refrigerators, Washing Machines, Tvs, Purifiers)
|
You can return product within 7 days from date of installation.
Note: Please do not open the packing/box till the brand authorised technician visits your place for installation or demo.
|
| Eligible Return Reasons |
1. Dead on Arrival (DOA)*
2. Defective*
3. Wrong product received
4. Used Product/Broken Seal
5. Physical damage
*Brand’s policy on DOA and Defective will prevail over the general returns policy
|
| Return Approval Process |
1. Once return request is raised in my account section, you will receive a call from our Returns Team within 1 business day of initiating a return request, to troubleshoot the issue you are facing.
2. Returns Team will request additional details such as:
a. Job sheet/service certificate (if required)
b. Product or product images (labels etc.)
c. Invoice/packaging details etc.
to validate the return request to validate the return claim
3. Return team will approve/reject the claim basis the merit of claim
|
| Dead On Arrival/Defective return Approval Process |
If the product is not replaceable or repairable by brand, then you will need to share DOA certificate and/or Job Sheet issued by brand authorized service centres or on-call/on-site warranty services
Digital Products:
(Mobiles, Cameras, Smart watches Laptops, Tablets)
1. You will need to get DOA certificate or Job sheet mentioning the product defect from a nearest Brand Authorized Service centre and product needs to be sealed by brand in case repair/replacement not provided by brand
2. DOA certificate to be shared at support@maajkartb2b.com
3. In case any tampering is done to the brand DOA seal, product will not be accepted for return
Installable products (Air conditioner, Refrigerator, Washing machine and TV)
1. Brand authorised technician will visit you to determine the issue within 5-6 business days. Return will be accepted if the technician confirms the issue in writing on a Job sheet
2. Please retain a copy of DOA/Job sheet and share at support@maajkartb2b.com.
|
| Damaged/Wrong Product Approval Process |
1. You will need to share product images, all sides of brand box as well as product
2. In case of damaged product, image of damaged part to be shared
3. Serial number/IMEI printed on brand box and product, both images to be shared.
4. For smartphones in working condition, we will request you to share the screen image of IMEI. (Dial *#06# to display IMEI)
|
| Non-returnable Categories |
1. Personal care and hygiene products, software, select Apple products, video games (CDs/DVDs), printer cartridges, RAM/ROM, graphics cards, motherboards, processors, internal SSD, internal hard disk and/or ot items are not eligible for returns |
| Returns Will Not Be Accepted If |
1. Products you deem no longer in need OR a change of mind
2. The request is outside return window
3. Products that have already been used or installed (except installation done by brand authorized personnel in case of large appliances)
4. Products that have been tampered with or are missing serial numbers/IMEIs, accessories/components, combo or freebies received with the purchase
5. In case product is relocated from delivery address for installation/demonstration by customer, it would not be eligible for return (in case of damaged / defective etc.)
6. If brand’s policies are defined for onsite repair or replacement
7. If the product falls within warranty period (as per brand policy)
8. Personalised/engraved items, as mandated by the seller
9. The product has heating or lagging issue at acceptable levels. Heating and lagging depend upon phone’s (product’s) specification and usage. In such cases, you can visit brand service centre to get your phone checked.
10. Reasons are related to subjective or perceptive aspects like performance not as per expectation, colour shade, texture difference etc.
11. Dents, scratches on packaging not impacting the product performance do not qualify for returns
12. Product becomes non-returnable if primary packaging is found open before installation.
13. The seller or brand has mandated a no return policy, please refer to information on product page before making a purchase.
14. Job sheet from authorised service centre or brand authorized service technician is not provided for defective product
15. DOA certificate is not provided for dead on arrival products from brand authorised service centre
16. Returns not acceptable for 2 or 3 years old manufactured products, country of origin etc.
|
- We will process your product as per below mentioned timelines once the return is approved
| Products |
Return Timelines |
| Small Home and Kitchen Appliances, Audio and Home Theatre Systems, Cameras & Accessories, Computers and Laptops, Gaming Consoles, Headphones and Speakers, Health Care Devices, Grooming, Smart Phones, Kindles & Tablets, Activity Trackers, Accessories |
2 business days |
| Air Conditioners, Washing Machines, Dryers, Dishwashers, Refrigerators, LED TVs, Microwaves, Ovens, Waters Purifiers, Coolers |
7 business days |
- During return process, your product will be checked for the following conditions
| Check Points |
Conditions |
| If Correct Product Is Returned |
IMEI/name/image/brand/serial number/article number/bar code should match and the MRP tag should be attached and clearly visible. |
| If Complete Product Is Returned |
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.) freebies and combos (if any) should be present. |
| If Product Is Unused |
The product should be unused, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| If Product Is Not Damaged |
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
- The process executive will refuse to accept the return if any of the above conditions are not met.
- The return request must be made within the time if any of our accepted logic reasons. Else the return request will be cancelled.
- In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
Refund
- We will take approximately 3-5 days to process the refund once the product has cleared the Quality Check. The refund amount will be credited to your bank account as per timeframe mentioned in the below table
- If you have paid via Cash on Delivery (COD), a refund will be credited to the bank account provided by you at the time of initiation of returns
- If you have paid using a credit/debit card or via net banking, the refund will be credited back to the account you used to place the original order
| Refund Method |
Refund Timeframe |
| Prepaid Orders |
| Credit/Debit Card |
3-4 Business Days |
| Net Banking (Credited to Bank Account) |
| UPI Linked Bank Account |
2-4 business days |
| Cash on Delivery Orders |
| NEFT to Bank Account |
2-4 Business Days |
3-5 Business Days |
Category specific return policy
Mobile Phones
| Category |
Return Policy |
| Return Policy – Android Phones |
1. You can initiate product return within 48 Hours from date of delivery in an unlikely event of defective, damaged, used or different item delivered to you.
2. Electronics return team will get in touch with you within 1 business day
3. You may need to share brand certified Job sheet/DOA certificate in case DOA/defective product. For detailed return policy refer general return policy
|
| Apple iPhones |
Non-Returnable Product
Please contact Apple service centre for repair/replacement https://getsupport.apple.com
https://locate.apple.com/in/en
Contact number: 080-40455150
Email: india_sales_support@group.apple.com
|
| Exchanged Phones (Old) |
Non-Returnable Product
Once the product to be exchanged is picked up by delivery partner, product will not be returned, agreed amount of the exchanged product will be credited to your account
|
Laptops, Computer, Smart Watches, Tablets and Cameras
| Category |
Return Policy |
| Laptops, Computers, Smartwatches, Tablets and Cameras |
You can initiate product return request within 48 Hours from date of delivery in an unlikely event of defective, damaged, used or different item delivered to you.
1. You will need to share of DOA certificate for defective/DOA products received. Returns accepted only if DOA certificate is provided. Customer must demand DOA certificate from brand authorized service centre. No return to be accepted on basis of job sheet/acknowledgement slip
2. Please ensure the product is seal packed at service centre in case of DOA and the sealed product to be handed over to the delivery partner
3. In case of damaged product received, image of damaged part to be shared with electronics returns team at Electronics.support@maajkartb2b.com
4. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for a successful return pick-up.
|
Headphones, Accessories (Mobile and Computer accessories)
| Category |
Return Policy |
| Headphones And Accessories (Includes Pen Drives, Hard Disk, Mouse, Keyboard) |
1. You can initiate a return request within 48 Hours from the date of delivery in an unlikely event of defective, damaged, used or different item delivered to you.
2. Once return request raised in account section, you will receive a call from our Returns Team within 1 business days of initiating a return request, to troubleshoot the issue you are facing.
3. You may need to get DOA certificate or Job sheet mentioning the product defect from a nearest brand authorised service centre and product needs to be sealed by brand in case repair/replacement not provided by brand
4. We will approves/rejects the merit of return claim
|
| Apple iPad accessories, Air Pods, Speakers and iPhone accessories |
Non-Returnable.Please contact Apple service centre ://getsupport.apple.com
https://locate.apple.com/in/en
Contact number: 080-40455150
Email: india_sales_support@group.apple.com
|
Non-Returnable Categories
| Non-Returnable |
Return Policy |
| Trimmers, Epilators, Hair Stylers, Dryers, Glucometers, Inhalers, Steamers, Nebulisers, Shavers, Masks, Oximeters, Softwares, Apple Products, Video Games (CDs/DVDs), Printer Cartridges, Personal Care, RAM, Graphics Card, Motherboard, Processor, Internal SSD, Internal Hard Disk and Ot Items Are Not Eligible For Returns. |
Non-Returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will investigate.
Please refer to the general policy return policy for details
|
Kitchen Appliances
| Category |
Return Policy |
| Kitchen Appliances |
1. You can initiate a return request within 3 days from the date of delivery in an unlikely event of defective, damaged, used or different item delivered to you
2. Once return request raised in account section, you will receive a call from our Returns Team within 1 business day of initiating a return request, to troubleshoot the issue you are facing
3. You may need to get Job sheet mentioning the product defect from a nearest brand authorised service centre and product needs to be sealed by brand in case repair/replacement not provided by brand
4. We will approves/rejects the return claim
|
Large Appliances (AC, Refrigerator, Washing Machine and TV)
| Categories |
Return Policy |
| Air Conditioner, Refrigerator, Washing machine And LED TV |
1. Return request initiated within 3 days from the date of installation in an unlikely event of defective, damaged, used or different item delivered to you.
2. Product to be unboxed/unpacked by the brand technician only, return not acceptable in product box/packaging is tempered by customer
3. Once return request raised in account section, you will receive a call from our Returns Team within 1 business days of initiating a return request, to troubleshoot the issue you are facing.
4. In case product not replaced/repaired by brand then, return team will request to share brand certified document in case of defective/DOA (product not replaced/repaired) and product images to validate the return request.
5. Please ensure the product is seal packed at service centre in case of DOA and the sealed product to be handed over to the delivery partner
6. We will approve/reject the merit of return claim
|
Shipping policy :
Is the Delivery Charge Involved ?
Yes
What are the delivery charges?
Delivery charge varies according to the Product ordered and from Seller Ordered .Please check your order summary to understand the delivery charges for individual products.
is there any Hidden Charges involved ?
NO hidden charges are involved in any transaction . List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged based on Seller .
Will the Product reach me On Delivery Time?
In most of the case the product will be delivered on time , during unfortunate event we will update the customer on the delayed delivery of the product and get full consent from the customer.
What is the estimated delivery time?
When the Delivery is Within Chennai the product might be approximately delivered within minimum 48 Hours to maximum 72 Hours.
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- The Seller offering the product
- Product’s availability with the Seller
- The destination to which you want the order shipped to and location of the Seller.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.
Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.
Is Cash on Delivery option available,
Yes Cash on Delivery option is available based on Product ordered and Location needed to Delivery ,
Can I change Delivery Location when the order is on Transit ?
No you can’t change delivery location when the product is in Transit.
Products and Pricing Policy
Products Policy :-
‘In Stock’ – When the product is available and ready to deliver .
‘Out of Stock’ – When the product is Unavailable .
‘Back Order’ – Product is Unavailable but order can be accepted and check for the availability , Order will be updated and notified when the product is available for delivery .
We reserve all the rights, at our sole discretion, to add, change, modify or otherwise alter points of this Terms and Conditions either fully or partially at any time without any notice.
All the Registered Members abide to all the points above.
